This policy applies to every order placed with MODU through modu.furniture, the MODU 3D Planner, WhatsApp, Instagram or in person. It is part of our Terms & Conditions. If the two differ, the Terms & Conditions apply.

 

1. All sales are final

Every MODU product is produced after you order, in the modules, interiors, hinge sides and finish you selected. Nothing is kept in stock. For that reason we do not accept returns or exchanges and we do not refund for change of mind. This includes:

• wrong measurements, or a product that does not fit your wall, room or access route

• a wrong choice of size, interior, hinge side or finish

• a colour or texture that looks different from your screen or from photos

• a decision that you no longer need the product

Because the products are made to your order, the 10-day withdrawal right for online purchases under Lebanese consumer protection law does not apply.

 

2. Cancelling before production starts

You may cancel until production starts. Production starts when your boards are cut, normally within 2 working days after your payment clears.

Send the request in writing by WhatsApp or email with your order number. A cancellation is valid only when we confirm it in writing. We then refund what you paid, less bank, transfer and Whish fees on both legs and the cost of any material or hardware already ordered for your order.

 

3. After production starts

Once production has started, the order cannot be cancelled or changed and no refund is due. If you refuse or fail to take delivery, the order remains payable in full and nothing is refunded.

4. When we do refund

We refund in these cases only:

• We cancel your order. For example, we cannot produce it or a finish is no longer available. You are refunded in full.

• We are seriously late. Delivery is more than 20 working days later than the confirmed date for reasons within our control, and you cancel in writing before the order is dispatched. You are refunded in full.

• A defect cannot be fixed. We confirm a manufacturing defect and cannot repair or replace the affected part or item within a reasonable time. You are refunded the price of the affected item.

 

5. Defects and damage

If something is wrong with your product, we put it right in this order, at our choice: repair or replacement of the part.

• Report transport damage or missing parts within 48 hours of delivery, with photos, on WhatsApp.

• Report a manufacturing defect within 7 days of noticing it, with your order number and photos.

• Give us access to inspect the product. Do not repair, modify, dismantle or dispose of it before we have inspected it.

We may decline claims that are reported late, that come without photos, or where the product was altered before inspection.

 

6. What is not a defect

• a gap between the product and your wall, ceiling or floor

• small differences in colour, texture or sheen between boards, or between the product and photos or samples

• normal wear, scratches, dents or chips after delivery

• damage from moisture, leaks, direct sunlight, heat, overloading, misuse or cleaning products

• damage from self-assembly, from moving the product, or from work by anyone other than our assembler

• uneven floors or walls in your home, and their effect on door alignment

 

7. How refunds are paid

• Refunds go to the person who paid, by the same method and in the same currency.

• We pay refunds within 10 working days of our written confirmation.

• We do not pay interest, exchange rate differences, or charges taken by your bank or wallet.

• Delivery is not refunded.

• Our total liability for any order is limited to the amount you paid for it.

8. Limited Pieces and special prices

Limited Pieces and items sold at a special price are sold as described and are final sale once paid. They cannot be cancelled, changed or refunded, except for a manufacturing defect under section 5.

 

9. Your legal rights

Nothing in this policy removes rights you have under Lebanese law that cannot be waived by agreement.

 

10. Contact

MODU, Beirut. WhatsApp +961 71 639324, info@modu.furniture

 

As of 07.10.2026